Last updated: August 2026
This Privacy Policy explains how PropKeep ("we", "us") collects, uses, discloses, and protects personal information when you use propkeep.ca and related services (the "Service"). We aim to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Related documents: Cookie Policy, Terms of Service.
1. What we collect
Information you provide
- Account details such as name and email (for example from Google sign-in).
- Optional phone number when you use phone verification or add it to your profile.
- Property information you enter (addresses, descriptions, service details, access notes, Wi‑Fi, photos, and related instructions).
- Worker profile information (bio, categories, service area, base address, photos).
- Booking, quote, tip, review, dispute, and in-app message content, including outstanding Worker fee balances used to adjust later payouts.
- Messages and contact details you send through our contact or support forms.
- Notification and marketing preferences you choose in account settings.
Information collected automatically
- Technical and security data needed to operate the Service (for example session cookies, approximate IP for rate limiting or abuse prevention, and basic request logs).
- Approximate location derived from addresses you provide (geocoding) so we can sort Workers or jobs by distance. See the Cookie Policy.
Information from third parties
- Identity providers (for example Google) when you choose to sign in with them.
- Payment processors when payouts or card payments are enabled (we receive status and identifiers needed to reconcile jobs; card numbers are handled by the processor).
2. How we use information
We use personal information to:
- Create and secure your account and authenticate sessions.
- Operate bookings, matching, messaging, reviews, disputes, and support.
- Show Workers job details they need after they accept an assignment.
- Process payments, fees, tips, refunds, and payouts when those features are enabled, including withholding Worker fees from a later payout.
- Send transactional notifications (email, SMS, or web push when configured).
- Improve safety, prevent fraud and abuse, and enforce our policies.
- Meet legal, tax, accounting, and regulatory obligations.
- Analyse aggregate usage to improve the product (without selling your personal data).
We do not sell your personal information.
3. When we share information
We share information only as needed to run the marketplace, including:
- Other users: Owners and Workers see information required for a booking (for example property address and job details). Sensitive access credentials are intended for the assigned Worker after acceptance. Public Worker profiles may show name, photo, ratings, and service information you choose to publish.
- Service providers: hosting, database, email, SMS, maps/geocoding, payments, error monitoring, and similar processors bound to use data for providing their services.
- Legal and safety: when required by law, or to protect rights, safety, or the integrity of the Service.
4. Cookies and similar technologies
We use essential cookies for authentication and security, plus limited preference cookies (for example language and cookie-notice dismissal). Details are in the Cookie Policy. We do not use advertising or cross-site tracking cookies.
5. Your rights (PIPEDA)
Subject to limited exceptions in law, you may request access to, correction of, or deletion of your personal information. In the product you can:
- Export your data: from Account → Privacy & data, download a machine-readable copy of your profile, properties, bookings, and messages.
- Delete your account: also from Account → Privacy & data, or by contacting us (an admin can fulfill the same request). We anonymize personal identifiers, revoke sign-in, and deactivate the account. Some booking and payment records may be retained in anonymized or minimized form for legal, tax, and fraud prevention purposes. Deleting your account releases your email address, so you are free to sign up again later with the same address.
- Update profile information: from your account and role dashboards.
- Manage notifications: from account notification preferences.
To make a privacy request, or if you need help with export/deletion, contact us. We will respond within a reasonable time as required by applicable law.
6. Retention
We keep personal information for as long as your account is active and as needed to provide the Service. After deletion or anonymization requests, we remove or de-identify personal data except where retention is required or permitted by law (for example financial records, dispute history, or security logs).
One narrow exception applies where an account was closed for abuse, fraud, or a breach of our Acceptable Use Policy. In that case we keep a one-way cryptographic hash of the email address so the same address cannot be used to open a new account. A hash cannot be reversed into an address and is not used for any other purpose; we retain it under PIPEDA’s allowance for information needed to prevent fraud and protect other users. This does not apply to ordinary account deletions.
7. Security
We use administrative, technical, and organizational measures appropriate to the nature of the data (including encrypted transport, access controls, and least-privilege practices). No method of transmission or storage is completely secure; please use a strong unique password with your identity provider and tell us if you suspect unauthorized access.
8. International processing
We and our providers may process data in Canada and other countries (for example where cloud infrastructure is located). When data is processed outside Canada, it may be subject to the laws of those jurisdictions. We take steps appropriate to the relationship to protect personal information.
9. Children
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us so we can delete it.
10. Changes
We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Material changes may be highlighted in the product or by email when appropriate.
11. Contact
Privacy questions or requests: Contact us via propkeep.ca.